28 Saint Mangos Lane, Docklands, 3008 Melbourne, Australia
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AKOM AT Docklands Overview

First Impressions

Walking into AKOM AT Docklands, you immediately get that “this is something special” feeling. The lobby has this sleek, modern vibe that screams luxury without being pretentious about it — you know what I mean? It’s the kind of place where you feel like you’ve made a good choice before you even check in. The staff actually remembers your name, which honestly surprised me given how busy this five-star property gets.

Location & Neighborhood

Here’s the thing about the Docklands — it’s not just trendy, it’s genuinely practical. You’re literally in the heart of Melbourne, but without the chaos of the CBD. I could walk to Southern Cross Station in about ten minutes, which made day trips ridiculously easy. The waterfront is right there, and those couples who rated the location 9.6? They’re not wrong. There’s something romantic about watching the sunset over the harbor from your window. Plus, having parking on-site is actually a big deal here — most places in this area charge you an arm and a leg for it.

The Room

My room was on the eighth floor, and honestly, the views alone justify the price. Floor-to-ceiling windows showcase either the harbor or the city skyline, depending on which way you’re facing. The design is what I’d call “understated luxury” — everything feels expensive but not flashy. The bed was one of those cloud-like situations where you sink in just enough, and the marble bathroom made me feel like I was living in a magazine spread. The kitchenette was surprisingly well-equipped too, though with Melbourne’s food scene right outside, I barely used it.

Amenities & Service

The spa on the top floor is where this place really shines. I mean, getting a massage while looking out over Port Phillip Bay? That’s the kind of experience you remember years later. The fitness center is properly equipped — not just a couple of sad treadmills like some hotels. What really impressed me was how the concierge team actually knew the neighborhood. They pointed me toward this incredible coffee spot on Collins Street that I never would’ve found otherwise. Service throughout the property feels effortless, which tells you they’ve got their systems down pat.

Why Guests Love It

Look, Melbourne has plenty of luxury hotels, but AKOM AT Docklands gets the balance right between location, comfort, and that intangible “special” factor. You’re close enough to everything that matters — Queen Victoria Market, the laneways, the restaurant scene — but far enough from the tourist crowds to actually relax. The fact that couples consistently rave about this place makes sense when you experience it firsthand. It’s sophisticated without being stuffy, modern without being cold, and expensive without making you feel ripped off. That’s honestly harder to pull off than it sounds.

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Facilities

Bedroom:

  • Linen
  • Alarm clock

Kitchen:

  • Dining table
  • Toaster
  • Stovetop
  • Oven
  • Tumble dryer
  • Kitchenware
  • Electric kettle
  • Kitchen
  • Washing machine
  • Dishwasher
  • Microwave
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Outdoor furniture
  • Balcony
  • Garden

Wellness:

  • Fitness
  • Fitness centre

Living Area:

  • Dining area
  • Seating Area
  • Desk

Accessibility:

  • Upper floors accessible by elevator

Miscellaneous:

  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Lift
  • Family rooms
  • Non-smoking rooms

Room Amenities:

  • Socket near the bed
  • Drying rack for clothing
  • Fan
  • Ironing facilities
  • Iron

Languages spoken:

  • English

Safety & security:

  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • 24-hour security

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • TV

Reception services:

  • Invoice provided

Outdoor swimming pool Free!:

  • Seasonal
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House Rules at AKOM AT Docklands

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 14:00 to 17:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 10:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.2

Comfort:

8.8

Location:

9.2

Free WiFi:

8.5

Facilities:

8.6

Cleanliness:

8.7

Value for money:

8.4